Deafness & Tinnitus FAQsDo you have a question about making a claim for compensation for your deafness? Call 0800 122 3036
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Question about making a claim?
In case you have a question the best way to have it answered is to complete one of our call back forms or call our team on 0800 122 3036 so that the facts we provide are specific to your exact enquiry. There isn’t a cost for speaking to us and you are under no obligation to pursue a claim, call us today and see if we may help. We do however find that we’re asked a number of questions quite regularly and with any luck you will find the answers below useful:
I’m already with another firm of solicitors, may I transfer to you?
Yes, is the short answer. If you think that the service you are receiving from your current solicitors doesn’t meet your requirements we can arrange for the file to be transferred free of charge to you. If we feel that we can move the file we would usually agree to pay your current solicitors their costs when claim settles .
Will I have to attend Court?
The majority of claims we take on settle without the need to go to Court. We will never guarantee that you won’t have to go to Court as ultimately a lot depends on the Defendant’s behaviour and conduct but it’s unlikely. If your case does go to Court rest assured we’ll be with you all the way and will guide you through each step of the process.
Do I have to go to a doctor’s evaluation?
While some cases do settle not needing a medical report, most of our clients do have to attend medical examination. This really is nothing to worry about and is there to safeguard you to guarantee that the settlement you receive reflects the full extent of your injury. We usually make sure that the medical assessment is as close to you as possible and you’ll get plenty of advanced warning.
How long will it take for the case to settle?
This can be often a very difficult question to answer because it very much depends on the type of case and the circumstances. Some of our claims end in just a few weeks whilst others may take significantly longer. When you speak to us we will be able to give you a fairly accurate time scale once we have some more details from you.
Will I have to cope with lots of paperwork?
We do try and keep all forms to a minimum. At the start of your claim we will need to get a few papers signed but some of these can be signed via e-mail if you want or alternatively we are able to arrange someone from our claims team to see you at home and go through everything with you so that you know exactly what is happening. Throughout the case we’re happy to accept more information from you over the phone instead of expecting you to write to us.
Will I have to pay any fees?
In April 2013 the way accident injury claims are funded and taken care of changed as a result of the Legal Aid, Sentencing and Punishment of Offenders Act. The act dramatically altered the amount of legal expenses that lawyers can recover from the losing party and greatly altered the ‘no win no fee’ structure that solicitors have used for many years to ensure that victims of negligence get their rightful damages. In the new guidelines Mercury Legal Online will continue to fight for the rights of those hurt of injured through no-fault of their own with no risk to yourself. The latest rules can be confusing and hard to grasp but be assured that when you speak to us you will not be asked to pay any costs whatsoever in advance and even if your claim is not successful through no fault of your own you’ll never be asked to pay anything to us.
What happens if I do not have their details?
We do encounter this a lot. Our lawyers are experts in their field and more frequently than not they are able to trace the Defendant from the information you give them. The earlier you call us the better the chance we have in tracking them down.
What are the time limits for bringing a case?
Because of the conditions of the Limitation Act you must start legal proceedings inside 36 months of the injury taking place. Under limited situations this limit could be lengthened so even if you believe you could be outside this time limit you should still call us to see if we can help. The 3 year guideline is especially challenging in industrial disease cases as often the victim is not aware of their condition until quite a few years after the work ends, contact us for guidance to ensure that you do not lose out on your rightful compensation.
Any other questions?
We know that you probably have a number of other questions and that’s why we are hereComplete our claim form now and see if we can help get the compensation you are entitled to.