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Mercury Legal Online was formed in 2013 in response to wide-reaching changes to the UK legal system. Prior to April 2013, many personal injury solicitors relied heavily on dedicated legal marketing companies (otherwise known as claims management companies or CMCs) to both promote their own services and raise awareness of an individual’s legal rights when it comes to claiming compensation. CMC’s received a lot of criticism in the press and, rightly or wrongly, were frequently held accountable for creating a so-called ‘compensation culture’ in the UK. Insurance companies then used this bad press to justify rising insurance premiums. New legislation was introduced, partly in response to such complaints, placing severe limitations on a solicitor’s ability to pay CMC’s for generating work for their practices via radio and TV ads and other advertising mediums.

Few of us would accept that the situation had got out of hand; every TV advert seemed to imply that we could claim compensation for something or another. Sadly, some less than trustworthy firms came into the market, attracted by the increasing fees that solicitors were paying in order to acquire clients for their practices. Many solicitors decided that changes were needed.

In the beginning, solicitors supported the Government’s consultations to reform the legal system however many felt that the changes that ultimately came into force went too far and could potentially be damaging to the most important people – those who had suffered as the result of an accident needing legal help. After the new legislation was introduced, a small group of personal injury firms dedicated to pool their marketing resources together under the Mercury Legal Online name to make sure that people looking for legal advice following an accident or injury had someone to turn to.

Mercury Legal Online is administered and run by Fastrack Legal Marketing LLP who are regulated by the Ministry of Justice. It is our aim to offer simple, jargon-free advice at a time when you need it most. All of our solicitor firms are carefully selected; we look into the experience and expertise of each firm and hope that our efforts guarantee that access to justice is open to all. You will never be charged for using Mercury Legal Online: our solicitors all contribute towards our costs and advertising meaning our service is free for you to use. Our solicitors also charge no upfront fees if your case is accepted and if you win your case, most of their legal costs are covered by the side. You receive all of this information at the start of your claim. If your case isn’t successful, through no fault of your own, you won’t face any legal bills or charges. If you require legal advice, contact us now – free of charge and with no obligation.

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